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IT Operations Management

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources. Improve availability by knowing your service health, while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi-cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.
“We’ve been impressed with how easily ServiceNow® integrated into our AWS environment. We now have complete visibility and control of the cloud-based services we offer our customers–allowing us to enhance service quality while managing profitability.”
Tameen Hourani

Senior Director, Cloud Services, PTC

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IT Operations Management