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Using a single data model, the ServiceNow® platform delivers comprehensive solutions to the entire enterprise, allowing customers to create contextual workflows and automate any and all business processes. The platform capabilities and integrated solution suites provide organizations of any size or maturity (whether mid-market, commercial, or large enterprise) with a single system for requesters, fulfillers, and decision makers to work as connected teams in structured processes.

Custom Applications

Your business challenges are unique. Build custom applications quickly and easily directly on the ServiceNow platform. Enjoy the freedom of building an application tailored to your business practice rather than forcing your business practice to conform to an inflexible application.

IT Business Management

IT Business Management combines Project Portfolio Management, Financial Management, and Application Portfolio Management to provide strategic business planning and decision making like never before. With a single database sharing a common CMDB, common resources, and all other platform capabilities, this suite connects teams, bringing visibility and business alignment on a single, consolidated platform.

IT Service Management

The ServiceNow IT Service Management (ITSM) suite is the core of the portfolio providing IT the ability to finally gain control of unstructured work with automation and structured workflows. Consolidate legacy tools and work with complete visibility, ease in reporting, and connected teams to deliver ITIL-based Service Management to your business. ITSM creates onramps to other suites on the platform to help provide structure and automation to other business units in your enterprise.

Customer Service Management

ServiceNow’s Customer Service Management suite allows customer service centers to drive increased customer loyalty and service efficiency by connecting previously disconnected teams to collaborate on customer problems, proactively resolving customer issues. The integrated applications included in the suite, Customer Service Management, Field Service Management, and Knowledge Management, work in concert to drive down service costs while improving customer satisfaction.

Human Resources

Today’s workforce expects consumer‐grade service experiences. HR Service Delivery automation makes it easy for enterprises to provide their employees quick and easy access to their HR services while making HR more efficient. To deliver this value, the ServiceNow HR suite includes three applications: Case and Knowledge Management, Employee Service Center, and Enterprise Onboarding and Transitions.

IT Operations Management

IT Operations Management (ITOM) is designed for customers ready to eliminate service outages and get to the cloud faster by dramatically improving service visibility, service availability, and service agility. The ITOM suite lowers IT operating expenses by automating manual tasks in Operations, decreasing outages and lowering Mean Time to Resolution (MTTR). The suite includes the following applications: Service Mapping, Orchestration, Event Management, and Cloud Management. Customers can combine ServiceNow ITOM and ServiceNow ITSM for a complete, cloud-based solution on a single platform.
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